Exceed Plumbing & Heating X Service Plans Terms and Conditions
We understand that terms and conditions are often extremely difficult to understand due to how they are written. We have tried to keep our X Service Plans terms and conditions extremely clear so you know exactly what is and isn’t covered.
Scope of Contract
1.1 Exceed Plumbing & Heating will provide the level of cover described within the ‘Plan Summary’ below subject to an initial chargeable service and inspection.
1.2 When referring to ‘We’ this refers to Exceed Plumbing & Heating
1.3 This contract is strictly a maintenance contract and is not an insurance policy. Exceed Plumbing & Heating is therefore not regulated by the FCA.
1.4 This plan is intended for domestic boilers only and will only carry out works at residential properties
Our Plans
2.1 X1 Maintain Plan
Here is what is included in our X1 Maintain Plan:
Annual Boiler Service Included
Annual System Water Test
Annual Carbon Monoxide Test
2.2 X2 Protect Plan
Here is what is included in our X2 Protect Plan:
Annual Boiler Service Included
Annual System Water Test
Annual Carbon Monoxide Test
10% Breakdown Labour Discount
10% Replacement Parts Discount
2.3 X3 Complete Plan
Here is what is included in our X3 Complete Plan:
Annual Boiler Service Included
Annual System Water Test
Annual Carbon Monoxide Test
Priority Call Outs
10% Breakdown Labour Discount
Out Of Hours Boiler Service
10% Replacement Parts Discount
10% Loyalty Discount our other services
Annual Service
3.1. One of our Gas Safe qualified engineers will perform the service and safety check in line with manufacturers instructions
3.2. Included in this service/safety check, we will perform the following as a minimum:
Check emissions using a fully calibrated flue gas analyser
Check of the inlet and working gas pressure
Clean condensate trap
Clean magnetic filter (if fitted)
Clean inside of boiler case
Gas rate if required
Test of safety devices and all safety checks in line with Gas Safe guidelines
3.3. We will also inspect the radiators, hot water cylinder and other components for leaks or defects
3.4. A gas tightness test will be performed in certain circumstances to ensure the property is free from gas leaks
3.5. The annual service will be arranged at a time and date convenient to you and in the month of your contract renewal. Unless otherwise arranged with the contract holder beforehand.
3.6 The annual service will be carried out Monday to Friday between 9 am and 5 pm unless otherwise agreed by Exceed Plumbing & Heating
Annual System Water Test
4.1 We will complete a test to check the quality of system water and determine the appropriate treatment to ensure the system water works at optimum efficiency, and the boiler is fully protected.
4.2 Results of the test may require additional work to be carried out on the boiler that may or may not be included depending on that plan you are on.
Annual Carbon Monoxide Test
5.1 We will complete a test to check all carbon monoxide detectors in the property are working correctly once per year
5.2 If no carbon monoxide testers are present in the property we are able to fit for free
Breakdown Labour Discount
6.1 Customers have the right to discounted breakdown labour based on their plan as outlined below:
X2 Protect Plan: 1 Callout per year
X3 Complete Plan: 3 Callouts per year
6.2. Where call outs are unlimited this is subject to fair use and adequate severity.
6.3. Parts will not be covered and will be chargeable in full
Out of Hours Boiler Service
7.1 Customers have access to booking boiler services outside standard trading hours giving access to evenings
7.2 The timeframes are subject to workload and availability
Loyalty Discount on Other Services
8.1. As a X Service Plans customer you receive the following discounts on the labour of our other services:
X3 Complete Plan: 10% Discount on all labour
Exceptions
9.1 Any breakdown that is caused by sludge, scale or system deposits will not be covered - this will be confirmed by an independent water quality test if required (chargeable to customer if it fails)
9.2 Any breakdown that is a result of a problem with the water mains, electrical grid or gas main/meter. Including having no credit on a gas meter.
9.3 Pre-existing faults and defects in the design or installation of the system.
9.4 Any breakdowns caused by blocked drains backing up into the boiler.
9.5 Replacement of cosmetic parts such as boiler casings and covers
9.6 Faults caused due to the fabric of the building, for example, pipes in walls bursting due to subsidence
9.7 Any defects caused due to malicious actions, misuse or third party interference.
9.8 Any defect caused by; fire, flood, lightning, explosion, storm, frost, terrorism or the impact of any other extraneous cause.
9.9 We will not be held responsible for delays in the provision of parts from suppliers or delivery firms
Missing / Cancellations of Appointments
10.1 Customers that have arranged a breakdown callout or annual service are given a time slot, if the engineer attends and the customer is not available a rebooking fee is charged to re-attend.
10.2 Customers must give 24 hours notice to change an appointment date/time otherwise a rebooking fee will be charged
Use of Subcontractors
11.1 We reserve the right to use subcontractors to carry out any breakdowns or annual services. All subcontractors will be Gas Safe registered and vetted by us for suitability
Period, Renewal and Payment Contract
12.1 This contract is valid for a period of 1 year (12 months) from the date the first direct debit is collected
12.2 The contract will be automatically renewed into a monthly rolling contract unless instructed by the customer to cancel. The customer must give notice no later than 14 days before the renewal date
12.3 We reserve the right to cancel the renewal of any contract without giving a reason.
12.4 In the event of non-payment of the Direct Debit cover will be suspended until the account is brought up to date and no works will be carried out
12.5 The contract is cancelled if the customer misses 3 consecutive payments without
contacting after the initial 12 months period. Failure to make payments within the initial 12 month period will result in £25 on the account along with payment to get the account balance up to date
12.6 We reserve the right to cancel any policy at any time if a customer is found to have broken any terms in these conditions.
Certificates
13.1 All certificates will be held electronically by Exceed Plumbing & Heating
13.2 Customers can request copies of any certificate at any time via email without charge.
13.3 Customers can request a hard copy of any certificate subject to a printing and postage
charge of £5.
Cooling Off Period
14.1. Customers are entitled to a full refund within 14 days of signing the contract. Any breakdowns within this cooling-off period will be charged at the full amount in the event of cancellation.